WOW Freedom events are pay-per-attend: each booking is for one specific event, priced as shown at registration. This policy covers what happens if you need to cancel, or if an event itself changes.
Tell the organizers as early as possible — the sooner you reach us before the event, the more we can do. Contact us with your Booking ID (WF-xxx):
Refund requests are reviewed individually by the organizers, considering how far ahead of the event you cancelled and the circumstances. We'll tell you the outcome on WhatsApp or by phone, normally within 2 working days of your request.
As an alternative to a refund, the organizers may offer to transfer your booking to another member couple for the same event.
Approved refunds are returned to your original payment method (the card, UPI, or bank account you paid with, via Razorpay) within 5–7 working days of approval. For payments made directly to the organizers, an equivalent repayment is arranged in the same window.
If the Club cancels an event, your event fee is refunded in full to your original payment method within 5–7 working days. If an event is rescheduled, your booking carries over to the new date automatically — and if the new date doesn't work for you, you can ask for a full refund instead.
The annual membership fee (₹2,500 per couple) covers access to the club for the year. Requests concerning membership fee refunds are also reviewed case-by-case by the organizers — reach out via the Contact Us page.